Factors in Great HVAC Customer Service
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Factors in Great HVAC Customer Service


Whether you want to schedule routine HVAC maintenance or you need to repair or replace the equipment, choosing a reputable contractor who puts their customers’ comfort and well-being first can give you peace of mind that you’re in good hands. How can you identify great HVAC customer service? Look for the following qualities in each contractor you’re considering:


Two factors that tell you whether a contractor provides excellent service are the length of time they’ve been in business and their reputation. Good contractors are well-established, and they can provide unbiased references from a number of satisfied customers. They’ll also have positive feedback online, and good reviews with the Better Business Bureau.


Conscientious HVAC professionals are up-to-date on required licenses, and they protect their employees and customers with workers’ compensation and liability insurance coverage. They also make sure their technicians have North American Technician Excellence (NATE) certification, which demonstrates a high degree of skill in HVAC installation, maintenance, and repair.


The best contractors are affiliated with recognized HVAC industry associations, such as the Air Conditioning Contractors of America (ACCA).

Equipment Sizing

Reputable contractors don’t use a vague rule of thumb when sizing new equipment or just match the capacity of your existing equipment. They make sure the equipment is accurately sized by performing a detailed load calculation using ACCA Manual J. Then, they select the right components using Manual S, and verify the ductwork size and layout using Manual D.

Efficiency Expertise

Contractors who care about customer satisfaction stay current on HVAC technology and know how to properly install high-efficiency equipment. They can explain the efficiency ratings of the equipment they recommend, and give you figures on your potential energy savings and estimated operating costs.


A reputable contractor won’t give you a lowball estimate over the phone. Instead, they’ll pay a visit to inspect the HVAC system and discuss your needs or concerns and then give you a detailed written estimate that’s fairly priced.

If you’re searching for a Portland HVAC contractor who makes customer service a top priority, contact us at Roth Heating & Cooling.

Industry Affiliations

Finacing Options From GreenSky - Industry Affiliations
Rinnai - Industry Affiliations
NATE  - Industry Affiliations
Noritz - Industry Affiliations
EnergyTrust of Oregon - Industry Affiliations
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