Customer’s Comments

Roth Heating Associates:

I am now a new customer here in Vancouver, WA. Brett came out today and repaired my furnace and serviced my air conditioner. Brett installed a new mother board in my furnace.

So far I am extremely pleased with Brett and Brandon who assisted me.

I also purchased a new annual maintenance contract.

I will recommend you to my friends and neighbors.

Thanks,

Ben Maxwell

President
INTEGRITY Consulting & Systems Support, Inc.

Mike-

Can't thank you enough for all your help with our new house. All the Roth Heating people were just great! Wishing you a blessed Christmas and lets hope for a fabulous New Year!

A. Fisher

Canby, OR

I have used Roth for the past 20 years for my heating and cooling needs. I have always been impressed with their professionalism. They arrive on time and do a thorough cleanup. They have installed some very elaborate systems for me and have always maintained the highest degree of quality. They install, maintain and follow through very well. The latest install was with a Coleman heater and A/C which I am extremely satisfied with and operates very efficiently. I will continue to use Roth for any future needs.

Sincerely,

J.P.

Tualatin, OR

Dear Roth Heating Team,

Thanks for doing a good job. I didn't think we would ever get done. But with Chris Penn (Service Leader) and Josh (Service Tech) they got the job done. I hope to have many good years of heating and cooling now that my system is set up correctly. I am happy! Happy Holidays!

C.N.

Colton, OR

Chris Penn

Service Manager

Recently your company repaired a gas furnace in one of my rentals located in Portland. The tenant is very ill with terminal cancer and no heat is a real problem! I explained the situation and asked that the call be handled ASAP. I was told that it would be later that day or early the next and they would do their best to handle it as soon as possible.

Your service man was at the rental early that afternoon, just a few hours after the request was made. He checked the furnace, advised me of the problem, I approved the repair, and within an hour HEAT!

The staff I had dealings with were Lisa & Emily at the office, and Dallin the repair technician along with a new employee Chris. All were polite and professional.

This is the second time I have had dealings with your company, both times with complete satisfaction. I am not really looking forward to another problem, but if one arises, I'll call "Roth Heating and Cooling".

B. H.

Oregon City, OR

Dear Jesse (& the whole Roth Team!)-

We would just like to extend a big "thank you!" to everyone at Roth for your work here at Ruby! You did a great job and we really appreciated your never-ending commitment & responsibility with our project! It has made a big difference & it was a pleasure working with all of you!

Warm Regards,

S.S. and the whole Ruby Receptionists team!

Portland, OR

Dear Alice and Friends,

Thank you for giving the gift of life. Your contribution of $5,000, which we received on October 9, 2009, will bring warmth and hope to pets at the Oregon Humane Society and strengthen our efforts to find loving new homes for every pet in our care.

We're pleased to renew your membership in the Thomas Lamb Eliot Circle (TLC), and will acknowledge your generosity in upcoming publications and in-shelter signage. Your generous contribution, made in honor of the Telethon to End Petlessness , will inspire others to give and will bring us closer to our $230,000 Telethon goal, which is working to save the lives of thousands of pets.

You can be proud of your investment in the Oregon Humane Society. Nationally recognized as a leading animal shelter, especially for our high adoption rates, OHS will continue our 140-year tradition of finding timely and permanent placement of animals in need. In fact, last year we helped 9,229 pets find their new, loving and forever families. May you find special joy in knowing that your generosity and kindness have touched both the pets in our care and the people who love them.

I hope we'll see each other soon, at the shelter or at upcoming OHS events. Please let me know if I can help you, now or throughout the year. Thank you from all of us at the Oregon Humane Society!

For the animals,

Sharon M. Harmon

Executive Director

Dear Brent,

Just a note to let you know how pleased Dorothy and I have been with the installation of our new air conditioner. Your installers, Nathan & Jessie were absolutely terrific! Very friendly and really knew their work. Great representative for Roth Heating & Cooling. Please tell the head of your company that we couldn’t have been more pleased. They worked real hard from 8:15 AM to 4:15 PM. You don’t see this kind of dedication very often. Had to tell you! We wouldn’t ever consider anyone else for our heating and cooling needs- thanks to people like this!

Sincerely,

Wilsonville, OR

Travis came out to do a check on the A/C unit yesterday as part of the Maintenance Agreement I had purchased a couple weeks ago.

I want to let you know that Travis was very professional and has a great personality and did an outstanding job and reassured me that the A/C unit was operating at or above specifications.

I have worked in customer service all of my working years and I know that too many times it is easy for customers to call or write to complain but few will take the time to say “Thank you” and pat someone on the back when they do a great job.

My experience with Roth Heating & Cooling has been positive and I look forward to a long term relationship with your company.

Travis is a great representative of your company and will go far.

Thanks again,

CJN

Aurora, OR

Hi,

I am so appreciative of the great work Luke did at our house this afternoon. We had another company come out and they were going to charge $1,500 to fix the coil. Luke was able to repair the coil and do a leak search and charged only $300! I wanted to say thank you and make sure you knew how satisfied we are with the work.

Mrs. F.

Oregon City, OR

Hi,

I wanted to thank you for a job well done on our remodeling job. You and all the guys that came out to our home were nice and easy to work with and you were very accommodating in working with us as homeowners building our own addition. I wish I could remember everyone’s name, but I do remember Matt and Travis and John, I think, though I know there were a couple more. We’ll definitely be recommending your service to our friends, and neighbors. And if any of the guys want to see how our addition turned out please don’t hesitate to stop by (but give us a few months to finish).

Aurora, Oregon

Dear Roth Employees,

Just wanted to thank you so much for fixing my furnace and all your hospitality. Billy did a great job of troubleshooting everything he possibly could. He was friendly, courteous, and thorough — he is an asset to your company. So far my furnace is running well with no problems and hope it continues.
Had I not called you — I would have spent about 500 dollars. Thank you so much!

Canby, Oregon

Dear Sir,

We are writing this letter to let you know how happy and satisfied we are with the heat pump / furnace that your company installed for us in September. Deciding to purchase a total heating and cooling system for our home was a big thing for us (not to mention the expense!), but after living here 12 years and heating with a wood stove, it was time to get into the 21st century. Everyone who represents your company, from Garth Hepler who advised us on the best system for our house - to Sam, Jose, James, and Jacob who did the installation, were so knowledgeable and competent. The weather was very hot during the time they were installing the ductwork under the house and in the attic, but they kept at it and worked so hard to get it done on time.

The best site for the heat pump was in the kitchen garden, and not having cleared a spot, I was thinking that we would just have to lose some plants to make room for it. But no! Someone on the crew (James?) took the time to move and replant the chives. It's a small thing, but reflects the good character and humor of those guys and we loved it.

There was a lot of paperwork involved in applying for rebates, and Lisa Palma handled it all for us. We got every rebate that we were eligible for and that was very important, too.

We will recommend your company very highly to anyone we know! The weather is very cold and snowy right now, and we are just so happy with the way our system is working - Thank You.

Sincerely,
MI and PI

Colton, Oregon

Greetings,

ON 12/18 (PM) I lost my heat and left a message with your service. Miranda returned the call promptly on 12/19 and sent out Larry who got the heater back up. Knowing it was on its “last legs” we arranged for a new one to be installed. Thank you to Larry, Dan and Angela (permit). Then came Cameron & Matt. They measured the space and thanks to them in addition for introducing my son to the wonderful world of tape measures. Then John & Jacob came for the install and did a great job, speedy too. All done by about 4:30. Thank you for your great work and customer service excellence. This is not the 1st time we’ve have Roth out. All employees we’ve come in contact with have always been first class. Continue the great work.

MG and KG

Oregon City, Oregon

Dear Sirs,

Bernard (Bucko) wants you to know he is very please with Mark Shield’s furnace servicing. He took parts off and washed them, and cleaned everything so thoroughly. Just thought you might enjoy a customer observation and comments.

Sincerely,
BW

Woodburn, Oregon

Dear Roth Heating & Cooling,

Thank you for your excellence in estimating, installation & follow up. It was a pleasure working with you. John did an exceptional job with installation, instruction & programming the thermostat.

Thanks again,
SS and SS

Aurora, Oregon

Jeff and Jason:

I am very impressed with the high level of attention to detail and professionalism your crew has displayed on our Jasmine St. job. I have caught my other contractors taking a moment to admire the work your crew has done. Your crew has a can-do attitude that is simply unmatched. They patiently take time out to answer any questions I have. I just don’t have any other contractors of any trade that works at the level your team does. Thanks.

Regards,
David Wilkening
Craftbuilt Fine Homes, LLC

Dear Mr. Craven,

Our 10-year old furnace had its first failure this past week, and after several days of my living in a cool home, I telephoned your firm for assistance.

Twice during the day, your scheduler telephoned me, to provide updates on the time to expect the repair-person’s service call; and when on site, the repair technician quickly found the furnace’s control board problem, installed a new unit and tested the furnace to be certain of proper operation.

The reason for my letter is to compliment both the scheduling-person I spoke with on the telephone, and your repair technician for their skills at communication and for their professionalism in performing their work. Both of these individuals are a credit to your firm and each one obviously takes pride in the job they do and in their ability to work with customers.
It is indeed a pleasure for me to be able to work with such men and women, and I appreciate the work ethic that each one demonstrated. (Unfortunately such care is not always provided to customers in this world of “hurry up service and support. ”)

Sincerely yours,
BH

Canby, Oregon
Cc: Mr. Chris Penn, Consumer Operations Manager

Dear Roth Heating and Cooling,

I just want to thank you and your staff, particularly Larry. We were in quite a pickle when our furnace quit working and in dealing with our Home Buyers Protection insurance provider and the vendor of their choosing, not ours. Larry worked extremely well, negotiating around the efforts of a different company’s technician to provide us good information and great service.

As it was, if the insurance company and their provider has their way, we would be in the cold for 3 days and looking at 3 more over a holiday weekend. 6 day’s without heat! ASBURD!!!

We eventually abandoned the insurance provider and their service vendor to have Larry go ahead and fix our furnace. As it turns out, if Roth Heating would have been contacted to being with, we would have been without heat for no more than 24 hours during the coldest days of this winter.
Thank you for your help and for getting us warm again! Know too, that your company was referred to us by word of mouth from a neighbor, and we will continue to pass this word on every opportunity we have.

Thanks again .
BD and KD
Tualatin, Oregon

Dear Cliff Landers,
Re: Good Service

We recently purchased and had installed a Lennox heat pump system. It is handling this cold weather quite well. However, rather than comments about the system, let me comment on the Roth crew who made it possible.

First we met Garth Hepler, a very congenial fellow, who worked up a competitive bid price for the system. Garth is a very good customer contact person. He is professional and represents the company quite well. Next came Adam Douthit who did the measurements; he too, did a fine job. Then arriving on the scene was the actual installation team: Dennis Baker, Brandon Pedeigo, and Matt Schawartz. From start to finish and with good humor, the installation team did a great job of getting the old system out and the new system up and running. I was particularly impressed with D. Baker’s excellent customer service attitude. He was helpful, answered questions clearly, and explained things thoroughly. He took particular effort to be sure the site was cleaned up and met our expectations.

We appreciate the good job everyone did.

Sincerely,
LG

Dear Dan:

I would like to thank you for all your help with our little MENSA candidate, Tucker (Tucker is a pet. -Ed. )He is not the sharpest tool in the toolbox but he means a lot to us. The quick response and effort from all of your people was great. In addition, your consideration on the cost is appreciated.
Karen and I moved from Boston to Portland in 2004 to a new home where Roth had installed the heating system. Soon after that you installed our AC and provided our HVAC service for the length of that time that we lived there. When we moved to NE Portland and needed a service company we naturally called you.

Thanks again for your help. We look forward to a long relationship with Roth.

Sincerely,
BB and KB

Mr. MacGregor:

Your company just recently completed the installation of a new Lennox furnace and air conditioner at my home. The salesman was Ken Kropf, the remodel designer was Adam, the installers were Matt & Vance, and their supervisor was Cliff. I also had the need to contact your office staff and spoke to the receptionist and a girl in the office who provided me with the serial numbers on the units.

Each and every person from Roth that I had contact with impressed me with their professionalism, their friendliness, and their customer skills. You should be proud of them all.

What I’m primarily writing about is the 2 installers, Matt and Vance. I have never had workmen at my home who were as excellent as these two. I never though that I might be impressed by something as common as a furnace- it simply sits in the corner of the garage, but Matt and Vance installed an industrial masterwork. The gas line is hidden, the cooling lines are hidden, and the drain line is hidden. In fact they weren’t satisfied with the location of the drain line and rejected their first 2 ideas before finally settling on the best location- that is pride of workmanship.

They are also the two nicest workmen I’ve ever had at the house. They are friendly, respectful and answered any questions that I had. After the first day I told them not to bother about cleaning anything up since I was planning to leave the cars out for the night. They cleaned up anyway.
Because of the entire experience with Roth staff, you can feel free to use me as a reference in the Lake Oswego area.

You might also consider taking Matt and Vance out for some beers after work- they’re certainly decent representatives for your company.

Sincerely,
MS

Dear Roth Heating and Cooling:

This letter is to highlight two of your valued employees, Tim Johns and Larry Schaub. Recently Tim Johns and his crew installed new heating/cooling vents in our remodeled home. This project had been an on going discussion with Roth management and service department.

Tim was friendly, professional and competent. He directed his crew at all times and the result of the work is what we had hoped for. Our house now has stable cooling, and soon-to-be-tested heating. Not only did Tim and the crew do an exceptional job at this task, but they also cleaned up all the sawdust and moved furniture back into place. We have been dealing with this remodel project since October of 2005, so believe us when we marvel at workers cleaning up their work area. Thanks! Tim also worked on installing our pool heater.

The other employee we wish to recognize is Larry Schaub. He came to work on the newly Roth installed furnace that was presenting problems and the air conditioner. He came at a time when we were about ready to give up on the Roth Company. We were beginning to wonder if this situation was every going to be resolved. Larry immediately assessed the equipment problems and went about fixing them. He is very knowledgeable and skilled at his job.

Thank you for sending us such a brilliant technicians. We hope you will pass our best wishes on to the men.

Thanks,
DB and BB

Dear Garth, Cameron, and Sam.......of Roth Heating and Cooling:

We just wanted to say THANK YOU to each of you for providing us with exceptional service. From our first meeting with Garth to talk about the possibilities for our heating needs, to Cameron's expertise in penciling out the project, to Sam's hard work and willing ways to please us as customers. Bill and I can say, without a doubt, we are very pleased with the outcome. It was speedy, professional and an over-all good experience. Roth will be highly recommended as far as we are concerned.

Thanks again,

BH and SH

West Linn, Oregon

A special thank you to Jon Huitt and Brent Smith!

Some history: We had a furnace installed by Roth 7 years ago. Our decision was based on cost and proximity. During the big December storms our furnace caught fire; I don’t know all the details, but we called to have a repairman look and assess. Complications arose: first it was only the heat pump, then the coils and there was some talk about an entire new furnace. Brent kept in regular contact with us, apprising us of the situation and resulting negotiations with Lennox and the insurance company. We do not have fax machine, so he contacted State Farm and faxed the work order to them.

Jon worked on our system most of one day and 10 hours on the second! He was the consummate professional, explaining what was happening. At 6:45 pm he even explained the programming of our new system, after I urged him to go home.

Thank you! We made a wise decision to use Roth.

JW